Privacy Policy

1. Information We Collect

Depending on how you use the platform, we may collect:

2. Booking Information

When you make a booking, we need to collect information necessary to arrange and administer the appointment. This may include your name, contact information, appointment address, service selected, appointment time and relevant booking information. Some information you provide to a therapist may relate to your health or physical circumstances. We encourage customers to provide only information that is reasonably necessary for the safe provision of the service.

3. How We Use Personal Information

We may use personal information to:

• create and manage accounts;
• process bookings;
• facilitate payments;
• connect customers with therapists;
• communicate about appointments;
• provide customer support;
• verify therapists;
• maintain platform security;
• detect fraud and misuse;
• manage reviews;
• improve our website and services;
• send marketing communications where permitted;
• comply with legal obligations; and
• protect the safety and security of customers, therapists and our platform.

4. Sharing Information

We may share relevant information with:

• the therapist providing your booking;
• customers where necessary to facilitate a booking;
• payment providers;
• technology and hosting providers;
• communications providers;
• analytics providers;
• identity or verification providers;
• professional advisers;
• regulators, law enforcement or government authorities where required or permitted by law.

We do not sell personal information to third parties for their independent marketing purposes.

5. Therapist Information

Information displayed on a therapist's public profile may include their name or professional name, photograph, qualifications, experience, service area, services, availability, ratings and reviews. Therapists must not publish private customer information on their profiles.

6. Payment Information

Payments may be processed by third-party payment providers. Where payment information is processed by those providers, their systems and privacy policies may apply. ThaiMassageFinder does not intentionally store complete payment card numbers where those details are handled directly by our payment provider.

7. Cookies and Analytics

We may use cookies, pixels and analytics technologies to understand how visitors use our website and improve our services. Cookies may be used for:

• website functionality;
• account management;
• analytics;
• security;
• preferences; and
• marketing.

You can adjust cookie settings through your browser.

8. Direct Marketing

We may send promotional communications where permitted by law. You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or contacting us. Transactional communications relating to bookings, payments, account security and important service information may still be sent where necessary.

9. Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, authentication, encryption, monitoring and secure third-party infrastructure. However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing fraud and meeting legal obligations. When personal information is no longer required, we may securely delete or de-identify it.

11. Overseas Disclosure

Some technology and service providers we use may operate or store information outside Australia. Where required by applicable privacy law, we take reasonable steps in relation to overseas disclosures.

12. Access and Correction

You may request access to personal information we hold about you and request correction of information that is inaccurate, incomplete or out of date. Requests can be made using the contact details below.

13. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. Please provide sufficient information for us to identify the issue and investigate your complaint. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

14. Children's Privacy

ThaiMassageFinder is intended for adults. We do not knowingly provide accounts or services to children without appropriate parental or guardian involvement.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be published on ThaiMassageFinder.com.

16. Contact Us

ThaiMassageFinder
Email: info@thaimassagefinder.com

For privacy requests, please include "Privacy Request" in the subject line.